FILE A CLAIM
Kendama USA Shipping Protection
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SHIPPING PROTECTION COVERAGE
Customers who have purchased package protection are covered from lost, stolen, and damaged items that fit the following criteria:
LOST
Claims for packages presumed to be lost by the carrier, where the status is not “delivered” must be filed no sooner than 7 days after the scheduled delivery date for domestic shipments (and 20 days for international shipments), but not later than 30 days from the last checkpoint.STOLEN
Claims for packages marked "delivered" yet not received can be considered stolen, and must be filed 5 days after the “delivery date” but no later than 30 days to ensure it was not mis-delivered or easily found around the premises.DAMAGED
Claims for item(s) that has arrived damaged, unusable, or in an otherwise unacceptable condition, and must be filed within 30 days of the delivery date.
For complete shipping protection details click here.