SunRise Single Stripe - Black w/ Gold Stripe

I ordered this and it was on sale. This was my very first Kendama purchase and I was encouraged to order from Kendama USA by my son who has ordered products from them before. When it arrived, it had a very noticeable string mark that ruined the paint job on the ball. When I emailed Kendama and asked about it, I was told "that happens sometimes, but is not a result of it being on sale". No "sorry about that" or anything else. I wish the string was not wound around the Kendama so tightly that it affected the paint job.. I ordered this particular one because it is our school colors and we are starting a Kendama club for our students who asked to start a club. Although the function of the product is not affected, the appearance is not what I had hoped.